Tim DiMacchia

Lead measurement and monitoring activities for global telecommunications company’s new product releases to identify product deficiencies, devise continuous process improvements, and optimize product performance. Facilitate post-deployment customer support division generating $9B+ in annual revenue. Create roadmap processes, methods and tools, including a new global support structure yielding a $5.8M savings. Revamped tooling infrastructure to cut executive-level escalations by 50%. Developed an organizational balance scorecard and a multi-development center software configuration management and tools strategy.

Directed product release management and product support activities for networking equipment product lines generating $6B in annual revenue. Launched a software operations group to support a new Linux-based operating system. Managed a $4B budget with 20% growth. Served as company-wide subject matter expert (SME) in release management, organizational efficiency, processes, tool development, and data analytics. Led team expansion by 533% in just one quarter, achieving average quarterly growth of 10 to 20% over 5 years. Performed program development resulting in award-winning, multi-geographic customer engagement programs. Devised improvements for performance, productivity, and quality of reporting, tracking and data management, cutting build times by up to 70%.

Minimized engineering downtime, automated monitoring functions, and increased overall productivity for a technology provider serving the oil and gas industry. Oversaw configuration management operations including release management, document control, development processes, defect reporting systems, audits, engineering server performance, data analytics, and all release packaging activities. Deployed configuration management principles and strategies, created new engineering build/release framework, and developed tools. Performed troubleshooting of hardware and software issues and generated timely resolutions of critical organizational reporting system errors.